Customer Testimonials

I had a great experience working with Jonathan at Corwin Ford. Even though I was just asking questions, they were incredibly patient and took the time to explain everything clearly without making me feel pressured.

Doug butler was great to work with and one of the best so far

From the initial online inquiry, to the signing of papers my experience was outstanding. Zayne Kalhan, my salesman, was nothing but exceptional. He was personable, respectful, funny and went to bat for me on what I was looking for. Thank you all!

(Translated by Google) Thanks to Jonathan Arceo. He explained everything very well and was very kind throughout the entire process. If anyone else has been recommended Jonathan, thank you. (Original) Gracias a Jonathan Arceo. Me explico todo muy bine fue muy hamable con todo el processo si a alguien les recomendó a Jonathan Gracias Jonathan

Corwin is such was such an awesome dealer to work with. I worked with Pablo Correa and he was so helpful, so responsive, and so on top of making a deal happen and putting in the time on off hours to make sure I was feeling good about my decisions. Would highly recommend buying from them and for sure Pablo!

We have purchased two vehicles in the last two years from Corwin. One brand-new Bronco and one used Bronco Sport. We could not be happier we their service. We have always been treated with the upmost respect and kindness. Highly recommend Corwin from the owner to management to the sales team they all go the extra mile to make sure you are taken care of! We currently have both vehicles and have no plans of getting rid of either one.

Has really good experience at Corwin ford! Jonathan llamas he made sure everything went smoothly Thank you!

Abed was great to work with! The car I wanted was not on the lot but there was one in transit so I bought that one and Abed drove all the way to La Grande to bring me my new car and take my trade in.

I had an amazing experience at Corwin Ford! Everyone was very friendly, welcoming and helpful throughout the entire process. Thank you to Jonathan Llamas our salesperson for making everything easy and stress-free. He was very helpful, patient answered all our questions. We truly appreciate his time, great customer service and all his help.

Got a great truck for a good price! Cisco made it easy. If you are in the market, give him a call! He’s a great sales rep. Cheers

Great job on my service

Joseph Guajardo did a fantastic job working with us. I would definitely recommend going in and asking for him.

Had an amazing experience working with abed. Great salesman that was patient and knowledgeable .Helped me find the exact truck that fitted my needs

Tina is a phenomenal service lady. She got my truck in got it fixed that day for me. So I could get on the road

Their service department sucks! I scheduled an appointment to check the shocks for leaking because it's still under warranty. Then they called saying they needed to reschedule because they sent it to the wrong shop. Then they say they can get it done first thing in the morning. I live an hour away so we dropped it off the day before. The next day 1pm no info. It should take them 5 min to check if its even needed. I Call them and they still haven't even looked at it. If you can go to a different ford mechanic, ... Read More

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Google - Nov 6, 2026

Their service department sucks! I scheduled an appointment to check the shocks for leaking because it's still under warranty. Then they called saying they needed to reschedule because they sent it to the wrong shop. Then they say they can get it done first thing in the morning. I live an hour away so we dropped it off the day before. The next day 1pm no info. It should take them 5 min to check if its even needed. I Call them and they still haven't even looked at it. If you can go to a different ford mechanic, you should. The worst customer service.

Jessie was extremely helpful in getting myself a new truck and so was the rest of staff thank you guys again!!

Thank you Corwin for great mobile service! Joel drove out to give my F150 an oil change and more. He was very professional, kind, and communicative. Had a sweet card on my dash when I hopped in my truck after complete, great touch! Made my day, thank you!

⭐⭐⭐⭐⭐ Excellent experience! I received outstanding customer service from start to finish. The staff was friendly, professional, and very helpful, always willing to answer my questions and help me find the best option. The entire process was smooth and transparent, and I felt comfortable and confident throughout the purchase. I highly recommend this dealership to anyone looking for great service, quality vehicles, and a trustworthy car-buying experience. I would definitely do business with them again!

Corwin is very professional and very helpful as well as informative. Everything was well documented and easy to understand. I had a very good experience with them. They picked up my car at my home and returned it to me. I live alone and 70 years old and I really appreciate this service. Their prices are high but I was well taken care of. Thank you.

I will begin by saying I really enjoyed working with our salesman Jordan Sumpter. However, they keep you there for HOURS when it really isn’t necessary. The reason I gave 3 stars is more about accessories. I purchased a bed cover for the maverick that I purchased. I purchased it on September 4th, the day I purchased the truck. It was a separate purchase direct from their accessories department. My sales person was Landon Alexander. He asked if I wanted them to install it and I told them no because I live 3 hours away. He agreed to ship it and ... Read More

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Google - Nov 2, 2026

I will begin by saying I really enjoyed working with our salesman Jordan Sumpter. However, they keep you there for HOURS when it really isn’t necessary. The reason I gave 3 stars is more about accessories. I purchased a bed cover for the maverick that I purchased. I purchased it on September 4th, the day I purchased the truck. It was a separate purchase direct from their accessories department. My sales person was Landon Alexander. He asked if I wanted them to install it and I told them no because I live 3 hours away. He agreed to ship it and took my mailing address. I waited and waited. When I received my plates from the state first, I realized there had to be a problem so I called them (in mid October) to find out what was up. It took them a long time to find my order and once they did, they asked if I was bringing my truck in to have it installed. Again, I told them it was to be delivered because I live too far away. They shipped it and I received it about a week and a half later. Today, November 3, almost two months later to the day, I get this voice message; “Hi Becky, this is Caitlin over here at Corren Ford's accessory department. I just wanted to ask if you received that bed cover that we had shipped out to you, um, as well as reach out and mention that we do believe it is unpaid. It was not in, uh, the deal that you had with Jordan. I believe. Uh, so if you want, I can send over a virtual invoice to your email, that way you can have that paid. Uh there is a 3% charge on credit cards, but if you use a debit or anything like that, um, you should be okay. But I can send that over. Um you can pay whenever you have a chance. thank you Becky” I had to give her the date and time I purchased it, the amount I paid, that I paid with my debit card (so essentially cash) and the payment ID number. I hate to think what would have happened had I paid cash out of my wallet or didn’t keep my receipt. At this point, they should have offered me a little refund or something.

The service was quick and great. Got exactly what I was looking for and was given an informational review of how the car works. I am very happy with the service here.

Abed helped us get our Ford Expedition. He was fantastic, professional, and made the whole experience wonderful. Sometimes buying a car can be stressful, but he helped navigate the sale, and we felt we got a great deal. I would highly recommend Corwin, and ask for Abed!

We had an absolutely wonderful experience at the dealership today! Aleksandr was our salesman, and he did an outstanding job from start to finish. We ended up purchasing a Ford Explorer, and we couldn’t be happier with our experience. Aleksandr was professional, knowledgeable, patient, and genuinely attentive to our needs. He took the time to answer all our questions, explained everything clearly, and made sure we felt comfortable throughout the entire process without making us feel pressured. If you’re planning to buy a vehicle, I highly recommend asking specifically for Aleksandr. He truly goes above and beyond for ... Read More

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Google - Nov 2, 2026

We had an absolutely wonderful experience at the dealership today! Aleksandr was our salesman, and he did an outstanding job from start to finish. We ended up purchasing a Ford Explorer, and we couldn’t be happier with our experience. Aleksandr was professional, knowledgeable, patient, and genuinely attentive to our needs. He took the time to answer all our questions, explained everything clearly, and made sure we felt comfortable throughout the entire process without making us feel pressured. If you’re planning to buy a vehicle, I highly recommend asking specifically for Aleksandr. He truly goes above and beyond for his customers, and you can tell he takes pride in what he does. If I were buying another vehicle, he would absolutely be the person I’d go back to. Thank you, Aleksandr, for making our car-buying experience such a positive one!

I had a great experience working with Makany Carranza when purchasing my car. He made the entire process smooth, easy, and stress-free. He was professional, helpful, honest, and made sure I was taken care of every step of the way. You can tell he genuinely cares about his customers and wants them to leave happy. I definitely recommend asking for Makany if you’re looking to buy a car. Great service all around!

I don’t like dealing with car stuff but Pablo Cuevas was so helpful and took the time to ask me questions and made sure I left happy. I definitely recommend him if you’re thinking about buying a car!

Great place to buy a car. If you want exceptional service ask for Pablo Cuevas 💪🏻

We had such a great experience from start to finish! Pablo Cuevas was absolutely wonderful to work with—professional, friendly, knowledgeable, and made the entire process smooth and enjoyable. We truly appreciated his excellent customer service and how easy he made everything for us. We couldn’t be happier with our experience and would highly recommend asking for Pablo! We will definitely be coming back to Corwin for future purchase!

Pablo Cuevas was great to work with. Very professional and cares about helping find the right vehicle for you. Go see Pablo for your next vehicle!

Angel was our Ford Sales Assistant and he went above and beyond for us. A very kind, knowledgeable and polite! Ask for Angel when you go to Ford in Pasco WA for a GREAT experience in purchasing your vehicle!

Had an easy time working with Drew C. On purchasing my 2024 GMC Denali

Top notch service, awesome communication

I would like to thank Johnathon Arceo and the Corwin Ford team for a good experience, every one was friendly and helpful, Johnathan was on top of getting it done even came in on his day off to make it happen, So thankyou.

Pablo Correa was super helpful & knowledgeable. He answered all our questions and was very attentive. We will definitely refer friends and family to him and would love to work with him again for our next vehicle purchase.

Satisfied with our new vehicle. Salesman tactics and communication are less than honest and through. Not only did Corwin Ford leave a tracker on our new truck after asking that it be removed. Salesman was asked if it was removed prior to leaving and he said, Yes, don’t worry about it. Additionally, we purchased some all weather mats before leaving and they were shipped to our home. We were not told that they were taking our 31,000 points for buying the truck but they did take them without my knowledge. Less then honest.

Great experience this time around. Thomas P. was amazing. Not pushy like normal salesmen, this was a nice change. He let’s you look, think, and breathe without hovering over you. Very helpful young man and doesn’t just make stuff up to sell you the car. He actually goes to find out. Laura the sales manager was great too. Perfect communication and the two together made me comfortable with purchasing the car. Highly recommend these two.

This is the first year my husband and I had to buy a brand new vehicle. Oscar helped us hold a vehicle without breaking our bank during a time my husband was on medical leave! When our vehicle was accidentally sold by another salesperson, Manuel, the manager called to tell us he found an Explorer exactly like the one that was sold. We are currently waiting to pick it up, but this has been a great experience working with the team to get our new car for our family!

Great experience I recommend getting gab insurance through your bank because it is cheaper!

Great dealership to work with. Purchased a car from out of state. They made the entire process easy, great price, immediate feedback, made the shipping process easy, and made me confident with the quality and condition of the car I bought.

Typical car salesman will say whatever he think he needs to say to sell a car - it doesn’t really matter if it’s the truth or not.

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They will tell you what you want to hear to get you in. Been working with them since Saturday about trading in my vehicle they agreed to give me the amount I want for my trade-in, and they agreed to give me the amount I wanted the car for. I told him I would head over after work while I was on my way. They text me and the price that they told me they would give me the car had went up $2500. Not very good Business

Kevin was incredibly kind, respectful, and helpful. We were so pleased to work with him. He went beyond the extra mile to help us out, and really listened to what I was wanting, without pressuring me. I have had really bad experiences (like swearing I’ll never go to a dealership ever again) with car dealerships to the point where I was scared to even go look for a car. Corwin’s team was incredible and I felt it was a totally calm and pleasant atmosphere. This will be the first time I had a good experience with a dealership.

**1/5** I had a very disappointing experience trying to purchase a vehicle from Corwin Ford Tri-Cities. I called around 3 PM on 10/19 and spoke with a sales representative with Corwin. Before calling I already had a specific vehicle in mind and explained that I was prepared to make the roughly four-hour drive the following day to purchase it. Since I had a trade-in, I wanted to get a reasonably accurate appraisal beforehand so I wouldn't make that drive unnecessarily. I provided my phone number and email address and was told I'd receive a text shortly so I could send photos ... Read More

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Google - Oct 21, 2026

**1/5** I had a very disappointing experience trying to purchase a vehicle from Corwin Ford Tri-Cities. I called around 3 PM on 10/19 and spoke with a sales representative with Corwin. Before calling I already had a specific vehicle in mind and explained that I was prepared to make the roughly four-hour drive the following day to purchase it. Since I had a trade-in, I wanted to get a reasonably accurate appraisal beforehand so I wouldn't make that drive unnecessarily. I provided my phone number and email address and was told I'd receive a text shortly so I could send photos of my trade directly. The sales representative said he would work with his manager to try to put together a deal before the dealership closed at 8 PM. By 4 PM, I still hadn't received anything, so I took the initiative to use Corwin's website, entered my trade-in VIN, and submitted the requested photos and information myself. By 6 PM, I still had no text, email, missed call, or other communication. I called the dealership again and, after several attempts, reached a manager. I explained everything I had already done and specifically asked whether I could expect a quote by the end of the day. I was told yes. 8 PM came and went with no communication from sales, management, or even an automated email regarding my submission. As of the following day, I still haven't heard from anyone. I understand dealerships get busy, and I was more than willing to be patient. What I don't think is reasonable is having a customer repeatedly follow up after being told twice that someone would get back to them, especially when that customer has made it clear they're ready to drive four hours to purchase a vehicle. At this point I will be purchasing elsewhere and would not consider Corwin Ford Tri-Cities for a future purchase. This isn't because of pricing or a trade-in offer. I never even got that far. It's entirely due to the lack of communication and follow-through.

Pablo was great thorough, professional, and respectful. Hands down the best experience.

This is by far the worst experience ive ever had with a dealer. They sold me a "gold certified" F350. When I received the truck, the whole underside was covered in mud. Which leads me to believe nothing was checked. Then I hadent even drove the truck 2000 miles and it was pulling to left hard, so went to get alignment and they tell me the whole steering system needs to be replaced. I ask Corwin Ford what we need to do, and they say I can take it to any dealer and the warranty will take care of ... Read More

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Google - Oct 20, 2026

This is by far the worst experience ive ever had with a dealer. They sold me a "gold certified" F350. When I received the truck, the whole underside was covered in mud. Which leads me to believe nothing was checked. Then I hadent even drove the truck 2000 miles and it was pulling to left hard, so went to get alignment and they tell me the whole steering system needs to be replaced. I ask Corwin Ford what we need to do, and they say I can take it to any dealer and the warranty will take care of it! Not even a sorry we sold you a broken ass truck. Now its been in the shop for warranty work for 3 months, and no light at the end of the tunnel.

Gloria, my sales person was extremely helpful and professional. She had great communications and follow up.

Great inventory and service. Was pleasantly surprised with how quick the process was to buy a new vehicle.

Honestly, I’ve had such a great experience with Crowin Ford. Everyone has been helpful and easy to communicate with, but Adrián, my salesperson, has been especially amazing. He answered all my questions, kept me updated, and made the entire process feel smooth and stress-free. My F-150 Lariat is already on its way to Miami, and I’m just waiting for delivery now. It’s impressive that they can make the process so easy even from so far away. I’m beyond excited and truly grateful for the experience. Thank you, Adrián and the whole Crowin Ford team!

I made an appointment to purchase my new Ford Bronco, Jose, my salesman had everything ready when I walked in - test drove a couple vehicles, picked out my color and accessories-the whole process was seamless-the entire team was very knowledgeable, courteous, and helpful-this was my 2nd purchase from Tri-Cities Corwin ford - would definitely go back-

Adrian Trevino, Sales and Leasing Consultant, is the most professional Ford expert ever! Very knowledgable of his products. Great attention to detail. Very customer-oriented. I was very satisfied with my new Ford product.... and the contract terms are working well. Mr Trevino should rise rapidly in the dealershop hierarchy.... he has the knowledge, skill, and energy to go far within that management chain. Keep an eye on him!!!

If you’re looking for a reason to switch to a Chevy or ford in Prosser just speak with the parts counter. They’ll help you make that decision.

She was very personable and kept me informed on the work being done on my vehicle.

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Not very professional and dragged out the process. Would not listen to me, ignored my requests and pushed applying for a loan with Hapo even though I was already preapproved. With my credit union. Ran my credit with out my permission.

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The dealership went out of their way to make me a good deal and met all my needs including moving parts from my old rig to the new one.

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I didn’t have any issues with the buying experience but after the purchase has been a different story. I purchased from out of state and everything was as expected until I showed up and found that the tailgate button does not work and there is a light that is the wrong color and is installed incorrectly. They put it in the “we owe” that the Corwin near my house would take care of it for me. I followed up multiple times and have been told I would be getting a call or that they are working on figuring it ... Read More

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DealerRater - Sep 28, 2026

I didn’t have any issues with the buying experience but after the purchase has been a different story. I purchased from out of state and everything was as expected until I showed up and found that the tailgate button does not work and there is a light that is the wrong color and is installed incorrectly. They put it in the “we owe” that the Corwin near my house would take care of it for me. I followed up multiple times and have been told I would be getting a call or that they are working on figuring it out but it’s now 5 months later and it is still not fixed. I’ve called multiple times and nobody seems to be able to make anything happen. To me what makes a dealership great is one you can trust and that keeps their word. When you purchase a vehicle and a deal is made, that deal should be upheld. Corwin Ford tric-cities has not and that’s why they deserve a 1 star review. Will never purchase through them again.

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I didn’t have any issues with the buying experience but after the purchase has been a different story. I purchased from out of state and everything was as expected until I showed up and found that the tailgate button does not work and there is a light that is the wrong color and is installed incorrectly. They put it in the “we owe” that the Corwin near my house would take care of it for me. I followed up multiple times and have been told I would be getting a call or that they are working on figuring it ... Read More

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Google - Sep 24, 2026

I didn’t have any issues with the buying experience but after the purchase has been a different story. I purchased from out of state and everything was as expected until I showed up and found that the tailgate button does not work and there is a light that is the wrong color and is installed incorrectly. They put it in the “we owe” that the Corwin near my house would take care of it for me. I followed up multiple times and have been told I would be getting a call or that they are working on figuring it out but it’s now 5 months later and it is still not fixed. I’ve called multiple times and nobody seems to be able to make anything happen. To me what makes a dealership great is one you can trust and that keeps their word. When you purchase a vehicle and a deal is made, that deal should be upheld. Corwin Ford tric-cities has not and that’s why they deserve a 1 star review. Will never purchase through them again.

In May I got an online price quote from Costco Auto. I did not realize when I did this that it would give my phone number to Corwin Ford. I got 8 text messages from Hunter in the course of a day. I told him that I would not have filled out the Costco inquiry if I had realized it wouldn't have given me a firm price and that I was signing up for text harassment. Hunter went on to continue texting me until I blocked him two days later. Three days after that Will Snell, sales manager texted me. ... Read More

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Google - Sep 22, 2026

In May I got an online price quote from Costco Auto. I did not realize when I did this that it would give my phone number to Corwin Ford. I got 8 text messages from Hunter in the course of a day. I told him that I would not have filled out the Costco inquiry if I had realized it wouldn't have given me a firm price and that I was signing up for text harassment. Hunter went on to continue texting me until I blocked him two days later. Three days after that Will Snell, sales manager texted me. I responded that I had told Hunter that I felt harassed by the text messages and that Hunter had continued to text after that so I blocked him. Discovering he was blocked they decided to text me from another number. I absolutely was in the market for a car, but it would not be from Corwin Ford. I asked if that was enough of a reason or if they wanted to text me some more. Will ensured me he would remove me from the call list. So who calls me today? Corwin Ford. Dear Corwin Ford. Lose my number. I'm not that into you.

I typically only write reviews if I can give a place five stars. Unfortunately this dealership gave me such a negative experience that even after waiting several days to cool off I still can't just let it be. I'd like to start this off by saying we have bought more cars from dealerships over the years than most sales people sell during their career. We know the routine. We've bought multiple vehicles from out of town dealerships where we've negotiated deals over the phone before heading their direction so as to not waste anybody's time. ... Read More

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Google - Sep 15, 2026

I typically only write reviews if I can give a place five stars. Unfortunately this dealership gave me such a negative experience that even after waiting several days to cool off I still can't just let it be. I'd like to start this off by saying we have bought more cars from dealerships over the years than most sales people sell during their career. We know the routine. We've bought multiple vehicles from out of town dealerships where we've negotiated deals over the phone before heading their direction so as to not waste anybody's time. This is by far not our first rodeo. We were looking to upgrade our truck. Corwin Ford of Tri Cities happened to have several that fit what we wanted. We called them on a Saturday, explained what we wanted to do and that we were three hours away and wanted to work out numbers/payment before heading that direction. They worked us out some numbers which were decent. We told them we had a pre-approval from our personal credit union but they wanted to see if they could do better on a payment for us (unfortunately our credit union was not open on Saturdays). So we filled out their credit app, waited a bit, and before heading down we called to verify everything looked good and that we could go home with a truck that night. They assured us all the numbers were good and that we could head that way. (I have credit monitoring and receive alerts when our credit is pulled, and it most definitely was before we ever called to verify things were good.) We got down there and looked at the trucks, narrowing it down to the one we wanted. I don't know if this is relevant, but the original salesman we were working with was suddenly with a customer and couldn't help us so he passed us off to someone else, no big deal. They had us go on a test drive and when we walked into the dealership to sign paperwork the person we were working with disappeared for a bit then returned with a sheet with payments on it for $500 more than what we were told it would be over the phone. $500 more. Could we have easily made the payment? Sure. But we were lied to before we made the 3 hour one way trip down to the dealership. If they had informed us of that massive payment difference before we left (after calling and giving them the chance to) we would have just explained to them that we are going to go through our own credit union and taken care of it. We said no thank you and stood up to leave. The guy tried to get us to give him a few minutes, tried to tell us it was because the rate changed due to our credit score (again, we asked before ever leaving the house and after our credit was pulled if the original numbers he quoted were accurate and good numbers, his exact words were yes those are good numbers, everything on our end looks good you can head this way). We told him that they pulled credit before we ever left our place and he stumbled and didn't know what to say. We also told him that we had said we already have a pre approval from our bank and we didn't mind waiting until Monday when the bank opened but he assured us we were good. As we pulled out of the parking lot we saw the salesman and who I assume was a manager of some sort standing in the window with paperwork watching us leave. So that trip resulted in eight wasted hours, half a tank of diesel fuel at over $7.00 a gallon, and we ended up getting a flat tire on the way home (yes, I know it could have happened anywhere but it was just the icing on the cake) This all happened on Saturday. It is now Tuesday afternoon and we have not had one call, text, or email from anyone there either trying to regain our business or find out if there was anything they could do and we certainly have not received any sort of apology for any mix up or misinformation.

I bought a brand new 2026 ford 250 van and found out that I didn’t have a spare tire even though my owners manual says I should have one! When I questioned them about it they said that they don’t come with one. That they would sell me one at cost. I’ve bought several new cars over the years and they’ve always have had the safety feature of a spare tire! This is the first ford I have ever bought and I’m so disappointed! Ford is so cheap it doesn’t want their customers to be safe ... Read More

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Google - Sep 13, 2026

I bought a brand new 2026 ford 250 van and found out that I didn’t have a spare tire even though my owners manual says I should have one! When I questioned them about it they said that they don’t come with one. That they would sell me one at cost. I’ve bought several new cars over the years and they’ve always have had the safety feature of a spare tire! This is the first ford I have ever bought and I’m so disappointed! Ford is so cheap it doesn’t want their customers to be safe on the road!

Buyer beware. Do not buy a vehicle from this dealer. They sold a CPO vehicle with a bunch of issues then refused to help even the slightest amount when those issues were brought to their knowledge. Ford dealers are a dime a dozen, go elsewhere!!! Edit: Dealer reached out after this review and offered a small amount of help, which is better than nothing. I still had to follow up several times on this, never got another call or any further follow up.

Terrible dealership. They sold a CPO vehicle with a bunch of issues and then refused to do anything at all when those issues were brought to their attention. How convenient too that all these issues are not covered by the “gold certified” warranty. What a load of garbage. I will never buy another vehicle from this dealer and I will likely never buy another ford.

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This place is wonderful at advertising for the competition! After trying to strong arm a good friend into a purchase that what was not as advertised. refusing to negotiate on non disclosed issues and repairs or price. They were very rude and the sales individual could not answer questions without chat gpt. The sales managers were the worst and acted like mafia dons. Shout out to the folks at lithia for helping my good friend with his new f-150.

Sold us a car promising it was checked out and in good condition from the mechanic, only to find the brakes were rusted out and the AC stopped working within a week and the battery died on the first drive. Do not recommend at all.

I really contemplated not leaving a review at all, but I think others should be aware of their practices. I drove 4½ hours to purchase a used vehicle that i thought was perfect. Before making the trip, I was told the vehicle had gone through a full inspection and was in great condition. They provided a Carfax report that showed the car had been imported from Canada. When I specifically asked for the Canadian vehicle history report, I was told that the Canadian Carfax was essentially the same as the U.S. Carfax. Because ai know better and can do a ... Read More

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Google - Aug 8, 2026

I really contemplated not leaving a review at all, but I think others should be aware of their practices. I drove 4½ hours to purchase a used vehicle that i thought was perfect. Before making the trip, I was told the vehicle had gone through a full inspection and was in great condition. They provided a Carfax report that showed the car had been imported from Canada. When I specifically asked for the Canadian vehicle history report, I was told that the Canadian Carfax was essentially the same as the U.S. Carfax. Because ai know better and can do a simple google search to show its not the same, I purchased the Canadian report myself, and it showed what appeared to be a small accident-repair estimate that was not reflected on the U.S. report. The accident itself was not necessarily a deal breaker for me if it was fixed properly so I went ahead a put a deposit on the car for them to hold it and made the trip over based on both salesman and the supervisors word. In addition, before I made the trip, I told them I would be having the vehicle inspected. When I arrived to see the vehicle, it was obviously not in the condition they had represented. Multiple dings and scratches that couldn't be seen on the pictures and grainy video that was sent. But at that point, because I had made the deposit, backing out would require more proof, so I paid for in independent inspection which identified multiple cosmetic/body issues, including repairs that had not been done properly. He estimated approximately $3,200 in repairs to address the issues he found. Additionally, an independent diagnostic scan pulled a trouble code from the vehicle, despite the dealership representing that the vehicle had gone through a thorough inspection and was in excellent condition. The vehicle drove well, and I would have been willing to consider a car with a prior minor accident if the history and condition had been honestly represented. Instead, I found myself paying for an additional Canadian vehicle history report, an independent inspection, fuel, and spending an entire day and 9 hours of driving time only to discover that the vehicle was not as represented. I ultimately chose not to purchase it. I appreciate that, by this point they made it easy to walk away from the purchase, but this experience seriously damaged my trust in the dealership. My recommendation to anyone considering a vehicle here: get your own vehicle history reports, seriously question everything the sales people tell you, and have the vehicle independently inspected before purchasing. Do not rely solely on the dealership's inspection or description of the vehicle's condition.

Angel beltran sold me a honda civic that got rod knock within 3 days i don’t recommend buying from him he’s not a trustworthy salesman

Wouldn’t buy again from them, very deceptive, high pressure. Not very honest when it comes to carfax info.

Avoid this service department I’ve been trying to arrange service for my vehicle, and the experience so far has been frustrating from start to finish. It took two days of dealing with an AI phone system that just looped me around before I could reach an actual person. When I finally connected with a service advisor, J. Dewey, I explained I’d gotten a quote from another shop (since I couldn’t get through to this one in the first place). She asked me to forward it over and said she’d check with her mechanic and call me ... Read More

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Google - Jul 28, 2026

Avoid this service department I’ve been trying to arrange service for my vehicle, and the experience so far has been frustrating from start to finish. It took two days of dealing with an AI phone system that just looped me around before I could reach an actual person. When I finally connected with a service advisor, J. Dewey, I explained I’d gotten a quote from another shop (since I couldn’t get through to this one in the first place). She asked me to forward it over and said she’d check with her mechanic and call me back. That was five days ago. I still haven’t heard a word. I’ve since emailed the GM twice trying to get some kind of response, and he hasn’t replied either. I haven’t even managed to get an appointment scheduled, and at this point I have zero confidence in this service department’s communication or follow-through. I can’t recommend dealing with them. Update on 7/29 the gatekeeper to the GM contacted me today no response when I asked why the GM didn’t call me who I emailed twice . All she wanted to do was get my car in there and I told her no thank you and I will never purchase another vehicle from this dealership again Corwin Ford. No mention about Miss Dewey and why she didn’t follow through what a joke.

I recently purchased a new 2026 Ford F-450 and wanted to give Corwin Ford in Pasco the opportunity to earn my business. Unfortunately, my experience left me very disappointed. When I was shopping for my truck, Corwin was firm at approximately $5,000 over MSRP and wasn’t willing to negotiate. Because of that, I purchased my truck from Granger Ford in Iowa for thousands less. Even after factoring in airfare, fuel, hotels, and the drive home, I still came out well ahead financially. I was hoping to support my local dealer by purchasing Ford accessories after the sale. However, I discovered that ... Read More

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Google - Jul 21, 2026

I recently purchased a new 2026 Ford F-450 and wanted to give Corwin Ford in Pasco the opportunity to earn my business. Unfortunately, my experience left me very disappointed. When I was shopping for my truck, Corwin was firm at approximately $5,000 over MSRP and wasn’t willing to negotiate. Because of that, I purchased my truck from Granger Ford in Iowa for thousands less. Even after factoring in airfare, fuel, hotels, and the drive home, I still came out well ahead financially. I was hoping to support my local dealer by purchasing Ford accessories after the sale. However, I discovered that Corwin Ford of Tri-Cities doesn’t even participate in Ford’s online Accessories dealer pickup program, so I couldn’t have my genuine Ford tonneau cover shipped there. Instead, I had to have it sent to Corwin Ford in Spokane, requiring another long drive. I understand dealerships have the right to set their own pricing and choose which programs they participate in. However, charging well above MSRP and then not participating in a convenient Ford accessories program makes it difficult to support your local dealership. I genuinely wanted to keep my business local, but the overall experience made that impossible.

Tina worked with us to get all the safety recalls remedied. She got warranty repairs performed.

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Didn’t appreciate how Calee Beal stopped communicating once they realized a deal wasn’t going to work out I’m assuming since I never heard anything back. Seems stereotypical of a greedy salesman and lousy from a rapport standpoint. You have to make your money but just a simple hey I don’t think this going to work out unfortunately or anything really would’ve been nice.

Unreal HORRIBLE customer service!! My wife and I purchased a used car from Corwin and we were told the vehicle still needed to go through an inspection process and we wouldn’t be able to take it home that day. Our sales guy was less than helpful through the process and no one reached out to us after the process unless we reached out to them multiple times. We are now a week after our purchase and was told they were taking the car to a different car lot to have a service light cleared and they would be in ... Read More

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Google - Jul 10, 2026

Unreal HORRIBLE customer service!! My wife and I purchased a used car from Corwin and we were told the vehicle still needed to go through an inspection process and we wouldn’t be able to take it home that day. Our sales guy was less than helpful through the process and no one reached out to us after the process unless we reached out to them multiple times. We are now a week after our purchase and was told they were taking the car to a different car lot to have a service light cleared and they would be in touch the following day. After most of the day hearing nothing we reached out yet again! Turns out they didn’t even take the car on the day they said they were. There has been zero communication without us initiating it and even then we have been promised calls back that have never happened. My wife left a review on Google and they deleted it. Please do yourself a favor and consider anywhere else for your auto buying needs. I will be screenshotting this review so I have proof and it’s very unfortunate that I feel like I have to do that. Corwin Ford, do better!!

Great It was very great and super fast They were very friendly and helpful. Nic

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YOUR SERVICE DEPT AND PARTS DEPT TEAM HAVE ALWAYS TAKING GOOD CARE OF US AT THE CITY OF PASCO FLEET.

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We find them very friendly, efficient, and trustworthy. Have purchased multiple vehicles from them and will continue to do business with this Dealership

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Tires in the car they sold me are 11 years old. Not safe !! They only provided 1 key as well which is very disappointing.

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Tires on the car they sold me are 11 years old. That's not safe for the road.

The good? The car buying process itself was a great experience. Sisco was nice and the staff seemed knowledgeable and efficient at their parts of the process. The frustrating? Everything since we left the lot. My son was buying his first car for his move to another state 1.5 weeks from the day we got the car. During the test drive, there was a noise. We narrowed down the cause and were told they should be able to replace the part the next week. My son had to reach out multiple times for updates on this since his moving date was ... Read More

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Google - Jun 27, 2026

The good? The car buying process itself was a great experience. Sisco was nice and the staff seemed knowledgeable and efficient at their parts of the process. The frustrating? Everything since we left the lot. My son was buying his first car for his move to another state 1.5 weeks from the day we got the car. During the test drive, there was a noise. We narrowed down the cause and were told they should be able to replace the part the next week. My son had to reach out multiple times for updates on this since his moving date was creeping closer. But he finally got an appointment to take the car in. We went in at 7:15am and mentioned a couple other things that were found during a second opinion diagnostic. And we left and ran errands. After about 45 minutes, they texted and told my son they couldn't replicate the problem and wanted him to go in to drive and try to replicate the noise. He told them this wasn't necessary, since we had already come to the conclusion of what was causing it and we just wanted them to replace the part. Turns out, they didn't HAVE the part. They thought this was a diagnostic visit. So we go in at 8:50am to talk to Sisco and get things figured out. My son got a text saying they had the part next door. Sisco apologized, said it was miscommunication between departments, and says he'll get a manager. We sat there another hour. My son got another text that they got the wrong part. Now they'll have to order it and wait 7-10 days, then they'll have to ship it to where my son is moving and work with a dealership there. Also during this time, no manager came to talk to us. But my son watched Sisco walk around the dealership like he was waiting for his desk to be available again. After an hour there, my son got his keys back and we left. We are absolutely disappointed in the lack of response from this dealership since we left the lot. The only peace of mind we have is the second opinion diagnostic confirming that we did get an overall solid purchase. But we don't feel like this part is going to get replaced unless my son hassles them.

I found the spring clips on the engine air filter housing were not fastened allowing air to bypass the filter. I found the two screws that secure the access cover on the cabin air filter were not replaced and are missing. Makes me wonder what else is wrong with my vehicle when the mechanics cannot get the little stuff right.

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The guys at quick lane always take great care of us. We will always come back.

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Had to have a recall work done on my sunroof. Journey set up date snd time and the boys came to my residence and did the job in the hot sun!

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We were looking for our next truck, found one at Corwin had a new to Corwin salesman. He was good before we left we had bought a truck. It hadn’t been even detailed yet. We were told we could bring it in for some things that needed done. Well shop had it for 2 whole days. We had to take it back as all the things weren’t fixed. Still needing grill fixed a month later, text our salesman no reply went back in to Ford and was told our salesman doesn’t work there any longer and they will ... Read More

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Google - Jun 25, 2026

We were looking for our next truck, found one at Corwin had a new to Corwin salesman. He was good before we left we had bought a truck. It hadn’t been even detailed yet. We were told we could bring it in for some things that needed done. Well shop had it for 2 whole days. We had to take it back as all the things weren’t fixed. Still needing grill fixed a month later, text our salesman no reply went back in to Ford and was told our salesman doesn’t work there any longer and they will not honor his word. What started out as a great experience turned into a nightmare as soon as papers were signed. Will not refer anyone to this dealership ever.

Awesome Great Service, awesome people, great prices, always feeling welcomed I'm still waiting for my new hats

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Not on my bingo card to purchase a vehicle but needed wheels. Team was patient and worked with me

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They were very pleasant and good to keep me updated on the progress of my repair. Exceptional customer service

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Excellent service from start to finish. Noah was Excellent as well in all regards. Service was performed in a timely manner. A+

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Great to work with. He found us the perfect vehicles matching the criteria we gave him and respected ensured we stayed with our budget. Highly recommended.

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They had great communication and were responsive to my questions. My service experience was great.

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Tina is responsive and knoweledgeable, friendly and no nonsense. I appreciate how she handled and continues to handle my concerns regarding my truck.

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Good Good fast service. Nothing more to add Good fast service. The truck was delivered when scheduled. Nothing more to add

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Always have had good service from Corwin. The courtesy transport for the vehicle could be on time better

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Best experience I ever had buying a car. Justin listened to what I wanted and executed flawlessly. Any hiccup that came up, he was ready to help find the solution. I brought my 18 year old son with me and he was so impressed we will come back to buy his car! You can tell this team works well together! Very knowledgeable, fast, and friendly.

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Doug was prompt , polite, knowledgeable, friendly and very helpful on the 10th of June and the 25 th. He returned our calls and helped us work out a schedule we could all agree to.

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Maintenance was fast and customer service was excellent Every time I go in for an oil change the team always take care of me

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